How can I track my delivery?

To track your parcel simply contact us for you tracking reference and then enter your tracking reference HERE

Can my order be sent internationally?

Glad you asked, yes it can. We deliver to 120+ countries, delivery times vary. If you need a rush order, please contact us and we will try our best to arrange it. Everything is sent from our work space in Dorset, UK, so you may need to pay local import duty.

How do I know when my order has been dispatched

Once we've dispatched your items, we'll send you an email to the email address you used to place the order. Occasionally we dispatch items separately so you may get more than one email.Just so you know, any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day.

Delivery method

We have a growing catalogue of ready to send products running parralel to our hand made bespoke service. All products ready to send are dispatched next working day via a 1-2 day service. Hand made products have a make time guideline on each listing, they will be sent via a 1-2 day delivery service once made. For rush orders or special requirements, please contact us.

Deliveries will take place between 8am and 6pm and in most cases a signature will be required, If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

You can enter delivery instructions when you're placing your order e.g. "leave with neighbour". However Prop Options are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Estimated delivery times all exclude weekends and Bank Holidays. We will confirm the expected delivery date at the checkout when you place your order and this information will be included in your order confirmation email.

My order hasn't been delivered

If your order has not been delivered within the timescales for your country, please contact us. Please remember to include your order number within your message as this will help us speed up the search for your order.

If we're unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration we will investigate the claim and advise you of the outcome.

Faulty Product

If you think there is a fault with an item you have received, please contact us will will work with you to resolve this.

Incorrect or missing item in my parcel

If you have received an incorrect item or an item is missing from your order, please Contact Us with details of the error. Please remember to include your order number within your message, as this will help us speed up the search for your order details.

If we are unable to locate your missing items, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome.

Do I need to pay to return my item?

We do not offer free returns although in the unlikely event there is a problem with your item, we will reimburse the return postage to refund or rectify the item. We're not responsible for items that are lost in the post, so we recommend you use a postal service that insures you for the value of the package.

How do I return an item?

We are happy to offer a refund or exchange on any product purchased online via post. You must contact Prop Options within 24 hours of receiving your item.

It must be returned in perfect, unused condition within 2 days of receiving the item. When we receive it, we'll get onto it as soon as possible but it can take up to 10 working days to process. We recommend sending returns to us via Royal Mail signed delivery.

Gifts cards and E-Vouchers are non-refundable; however we are happy to exchange to the value purchased.

How do I exchange items?

We know how disappointing it is when something turns up and it's not quite right; so we try to make exchanges as easy as possible. Please contact us to discuss the issue and we will arrange for you to post your item back.

Have you received my returned goods?

We recommend that you return your item using a registered postal service so you can track your parcel. If it's reached us, then we'll get onto it as soon as possible but it can take up to 10 working days to process. If you've chosen a non-registered service, you can refer to the shipping time guidelines provided by the postal service you're using. As soon as your refund has been processed we'll send you an email, or if you've requested an exchange, an email once the replacement item is on its way to you.